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Return policy

Return policy Lien & Giel:

We naturally hope that you are satisfied with your purchase. If you are not satisfied with your purchase, you can - provided that the item is unworn and provided with the original Lien & Giel label and safety pin - return within two weeks, this does not apply to some sale items. You will then receive your purchase amount, excluding any shipping costs incurred. It is not possible to return the item in one of our own Lien & Giel branches. If you want to exchange an item, you can return the wrong size or color of your order and place a new order or contact us.

Return at your own expense

The costs for returning are for your own account.

  • Register your return via webshop@lienengiel.nl, clearly send in this e-mail what you are returning and the reason for the return.
  • Put the article, provided with the original Lien & Giel label and safety pin, back in the original transparent bag. Note: this is only the plastic bag around the item. Where you return this item is your own choice. That may be in the original packaging, but this may also be in another packaging.

♥ Once we have received the return package, you will receive a confirmation by e-mail and we will check and process the return. Your purchase amount will in be transferred within 5 working days in the same way as you have paid.

♥ Return address
Lien & Giel
WEBSHOP
Anegang 42
2011 HS Haarlem

♥ My return has not yet been refunded?
We strife to pay back the amounts within 5 working days. The return payment always goes through the original payment method. So if you have paid by credit card, the amount will also be refunded to your credit card and you will see this on your credit card statement at the end of the month. It may be that due to circumstances it takes a little longer. For questions you can send an email to customer service via webshop@lienengiel.nl.

♥ Production error, complaint or incorrectly delivered item
We do our utmost to check your order, but you may receive an item with a production error or possibly an incorrect item. If this is the case, always contact us. We will of course solve this for you as quickly as possible.

 ♥ Do you have any other questions about exchanging or returning your order? Feel free to send us an email to webshop@lienengiel.nl.